Experiences of a lifetime
Industry Challenge

According to a study, the use of Customer Analytics significantly improved customer retention and loyalty for 58% of the enterprises surveyed. It lets organizations provide a smooth experience for customers through automated models for reducing marketing costs, tracking customer satisfaction, and ensuring service/product quality.

Business Need

With growing diversity in product and service offerings, customers tend to move from Ownership/Capex to Subscription/Opex models in a hyper-competitive market. Acquiring, retaining, and servicing profitable customers, thus, is a tricky yet satisfying experience.

Advantage Rubiscape

Rubiscape can help enterprises in managing a comprehensive customer experience. Sales and marketing professionals can make fact-based decisions for engaging customers by offering personalized services.

All about the customer

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Voice of Customers

Customers’ voice is growing by the day. To keep up with their expectations and remain competitive, data analytics helps enterprises with CX research and market analysis.

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Better Customer Understanding

CRM platforms possess integrated AI and ML capabilities for analysing customer behaviour and enable brands with accurate customer understanding for better informed decisions.

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Real-Time Decisioning

Analysis of real-time customer interaction data from websites and social media assists enterprises in planning and implementing effective marketing strategies for customers across industry segments.

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Predictive Behaviour Analysis

AI-enabled technologies rapidly analyze large amount of data for predictive analytics and generate actionable insights in real-time, improving future customer interactions.

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Personalized Recommendations

Data Analytics intelligence coupled with real-time decisioning analyses the customer intent and helps to propose personalized and relevant recommendations.

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AI Chatbots

AI chatbots ensure personalized customer service, optimize the existing workforce potential, and save business costs while providing maximum convenience.

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